Post by denverbrown on Feb 15, 2009 2:04:29 GMT -5
Everybody wants the Union play the heavy and put management in its place. But there are times when a Union Steward needs to tell his people things they don’t want to hear. I think that time is coming around again. The problem is mis-deliveries. The solution is ownership.
The company is taking a hard stand on mis-deliveries. Drivers are getting warning letters and even suspensions. Someone is going to get fired. Every Steward who represents a driver who is in trouble for leaving packages at the wrong address hears the same story. “Why is this all my fault? Why isn’t the preload being held accountable?”
The preloader makes $9.50 an hour and the driver makes almost $30 an hour. The driver’s job is to verify the address on every package he delivers. Even if the preloader mis-loads every package in the truck, the driver still has to deliver them all to the right address.
Ownership means taking responsibility for your actions, not blaming your problems on someone else. In the case of mis-deliveries, it is the driver who takes the package out of the car and gives it to the wrong customer. It’s not the preload, it’s not the management team. The driver needs to own up. One of the methods we must all be using is to verify the address on every package we deliver. Mis-deliveries are a sign of bad methods.
No driver who is facing discipline wants to be told that he has a problem. He wants the Union to get him off the hook. But until the driver understands the concept of ownership, there isn’t much the Steward can do for him.
denverbrown.com
The company is taking a hard stand on mis-deliveries. Drivers are getting warning letters and even suspensions. Someone is going to get fired. Every Steward who represents a driver who is in trouble for leaving packages at the wrong address hears the same story. “Why is this all my fault? Why isn’t the preload being held accountable?”
The preloader makes $9.50 an hour and the driver makes almost $30 an hour. The driver’s job is to verify the address on every package he delivers. Even if the preloader mis-loads every package in the truck, the driver still has to deliver them all to the right address.
Ownership means taking responsibility for your actions, not blaming your problems on someone else. In the case of mis-deliveries, it is the driver who takes the package out of the car and gives it to the wrong customer. It’s not the preload, it’s not the management team. The driver needs to own up. One of the methods we must all be using is to verify the address on every package we deliver. Mis-deliveries are a sign of bad methods.
No driver who is facing discipline wants to be told that he has a problem. He wants the Union to get him off the hook. But until the driver understands the concept of ownership, there isn’t much the Steward can do for him.
denverbrown.com